Customer Testimonials

Horrible place plesse stay away!!! I came in on Saturday wanted to test drive and buy the gv70 sport prestige. Unfortunately when I got there took 1 hour for them to find the keys to the car then it needed to be gassed up as well. Then I actually loved the way it drove and went inside to talk numbers and here at Irvine they put 4K in add ons and I asked for it to be removed and they said it’s installed on the vehicle and can’t be removed. Payments were 5k down and over 1k a month ... Read More

Full review text opened.

Google - Oct 27, 2026

Horrible place plesse stay away!!! I came in on Saturday wanted to test drive and buy the gv70 sport prestige. Unfortunately when I got there took 1 hour for them to find the keys to the car then it needed to be gassed up as well. Then I actually loved the way it drove and went inside to talk numbers and here at Irvine they put 4K in add ons and I asked for it to be removed and they said it’s installed on the vehicle and can’t be removed. Payments were 5k down and over 1k a month which I told them it’s too much. So when I wanted to leave a bald guy came and kept me there for another 30 mins trying to pressure me to buy the car. After I left and went straight to Corona and got there they had the car ready and also gave me an amazing deal 3k down with my payments at 500 a month. Safe your trip guys and go directly to Corona they will take care of you no add ons and directly straight to the point no games!! They lost a local customer. They were trying to scam me!! Don’t get scammed or ripped off by Genesis of Irvine!!!

I had a very disappointing experience with Norm Reeves Genesis of Irvine, especially with Brice and their customer service. After running my client’s credit multiple times and submitting all the requested documents, Brice told me directly that the deal was not profitable for the dealership. The price was initially offered by the dealership itself — I never asked them to offer a deal that would be unprofitable for them. After that, Brice stopped making an effort to help us and simply said the bank would not approve the deal. We spent two days trying to resolve the issue, but received ... Read More

Full review text opened.

Google - Oct 16, 2026

I had a very disappointing experience with Norm Reeves Genesis of Irvine, especially with Brice and their customer service. After running my client’s credit multiple times and submitting all the requested documents, Brice told me directly that the deal was not profitable for the dealership. The price was initially offered by the dealership itself — I never asked them to offer a deal that would be unprofitable for them. After that, Brice stopped making an effort to help us and simply said the bank would not approve the deal. We spent two days trying to resolve the issue, but received no meaningful assistance. Phone calls often go unanswered, and when someone does answer, they are unwilling to properly help. This is extremely unprofessional and unacceptable customer service. Based on my experience, I would not recommend this dealership to anyone looking to purchase or lease a vehicle.

I went to Norm Reeves Genesis of Irvine with my father to look at a Honda Civic. Mousa was friendly at first. He gave us a test drive and told us about the car. I told him I would be financing through SchoolsFirst so the process would be simple, and all I needed was the out-the-door price. We negotiated and everything seemed fine until the end, when his attitude changed. He made it clear he thought I didn't know how to negotiate and got upset with us for it. He didn't scream, but he raised his voice enough ... Read More

Full review text opened.

Google - Oct 12, 2026

I went to Norm Reeves Genesis of Irvine with my father to look at a Honda Civic. Mousa was friendly at first. He gave us a test drive and told us about the car. I told him I would be financing through SchoolsFirst so the process would be simple, and all I needed was the out-the-door price. We negotiated and everything seemed fine until the end, when his attitude changed. He made it clear he thought I didn't know how to negotiate and got upset with us for it. He didn't scream, but he raised his voice enough that people nearby could hear, and he made me feel like he was kicking us out. In front of my father, it was humiliating and very uncomfortable. It's been over 10 years since I bought a car, and being treated that way for not knowing the game is not okay. A good salesperson stays respectful whether or not a customer negotiates well. I left angry and don't plan to go back. I should’ve just trusted the stars on this dealership.

We have been taking our two 2016 Genesis G 70 to Norman Reese in Irvine. We took our car in on Thursday, however, it wasn't ready when we expected it so today, Friday , their concierge service delivered our car to our home 48 miles away! Incredible service. Our service manager. Vinny Nguyen was amazing! He kept us up-to-date via text and emails! We purchased our guys from another Genesis Dealership in 2019, however, we never received this type of service! As a side note: We met w a salesman named Peter Martin, while waiting for our car after we got back from lunch ... Read More

Full review text opened.

Google - Oct 2, 2026

We have been taking our two 2016 Genesis G 70 to Norman Reese in Irvine. We took our car in on Thursday, however, it wasn't ready when we expected it so today, Friday , their concierge service delivered our car to our home 48 miles away! Incredible service. Our service manager. Vinny Nguyen was amazing! He kept us up-to-date via text and emails! We purchased our guys from another Genesis Dealership in 2019, however, we never received this type of service! As a side note: We met w a salesman named Peter Martin, while waiting for our car after we got back from lunch at Spectrum Center, he was not at all pushing us into trading in our 2019. He was so pleasant. He was a very courteous gentleman,interesting to talk about Genesis cars, very knowledgeable.

Horrible service...I was working a deal out all day over the phone, agreed on price when I went to buy it and by the time I went to pick it up they sold it

Horrible experience. Service and parts manager Mike should not be in his position. Totally unprofessional. Car was returned to me with a multitude of errors codes that weren’t there when the car was dropped off. Mike refused to help and began blaming me for the errors.

Outstanding service. Isaiah Douglas is friendly, helpful and fantastic!! Love this dealership.

Kept my car for over a month. Got dusty and ruined on the inside and they damaged my door frame. Knowing them it’s a waste to try and get them to admit fault for anything. I got my chrome replaced and it was peeling off the next day. They are the only dealership in OC so they take advantage of that. I’m driving to Corona or anywhere else from now on

Service advisor Isaiah Douglas was pleasant, supportive, informative, friendly and reliable while overseeing a job on my GV70. Great customer service! Thank you!

I would strongly discourage anyone from using Genesis of Irvine for service. My husband brought my Genesis in with fewer than 1,000 miles on it for two issues: a cosmetic scuff on the steering wheel and ongoing software problems affecting the infotainment system. Instead of offering to help, the service advisor immediately told him they couldn’t address the cosmetic issue because the vehicle was from another Genesis dealership. While I understand dealerships may have different policies, I expected a luxury brand to help coordinate a solution rather than simply send us elsewhere. The handling of the software issue was even ... Read More

Full review text opened.

Google - Jun 29, 2026

I would strongly discourage anyone from using Genesis of Irvine for service. My husband brought my Genesis in with fewer than 1,000 miles on it for two issues: a cosmetic scuff on the steering wheel and ongoing software problems affecting the infotainment system. Instead of offering to help, the service advisor immediately told him they couldn’t address the cosmetic issue because the vehicle was from another Genesis dealership. While I understand dealerships may have different policies, I expected a luxury brand to help coordinate a solution rather than simply send us elsewhere. The handling of the software issue was even more disappointing. My husband was told the dealership would need to keep the vehicle for several days, including the entire weekend, despite the fact that they don’t perform diagnostic work on weekends. This appointment was at 8:00 a.m. on a Friday, yet they refused to even begin looking at the vehicle until Monday. In other words, my car would simply sit in their lot all weekend. To make matters worse, they didn’t offer a loaner vehicle—only an Uber ride home—and then suggested we simply bring the car back on Monday instead. What makes this especially frustrating is that when we scheduled the appointment, they specifically asked what issues we were bringing the vehicle in for. That would have been the appropriate time to explain that they wouldn’t be able to evaluate the vehicle until the following week and that no loaner would be available. What surprised me most was that the service advisor tried to blame the software issues on my phone. My husband is a software engineer and immediately recognized that explanation didn’t make sense. We reproduced the exact same issues using multiple phones—and even with no phone connected at all—making it clear the problem was with the vehicle, not our devices. Rather than listening to the facts or attempting to investigate the issue, the advisor made assumptions and dismissed our concerns. When you drive a luxury vehicle, you expect knowledgeable staff, thoughtful troubleshooting, and customer-focused service. Unfortunately, this experience fell far short of those expectations. Genesis builds beautiful vehicles, but the ownership experience depends heavily on the dealership. Based on our experience, Genesis of Irvine did not provide the level of service I would expect from a premium brand, and I would stay away from them at all costs.

The service advisor was friendly and professional. I appreciate his excellent service and would recommend this to others

Norm Reeves Genesis of Irvine service department is SPOT ON every time we bring our car in. The service pros are SO respectful and professional every time! They are quick, and always keep me updated. And Vinny Nguyen is the best! He deserves a raise!! So nice. Top notch employee. We are impressed!! Thank you!!

(Translated by Google) I had a great experience at Genesis of Irvine thanks to Min Kim. From the moment he greeted me, he was friendly, professional, and very knowledgeable. He took the time to answer my questions, explain the vehicle clearly, and made the whole experience feel comfortable and pressure-free. Min was very helpful throughout the entire process and genuinely made a positive impression. I really appreciated his patience, attention to detail, and excellent customer service. I would definitely recommend asking for Min Kim if you are visiting Genesis of Irvine. 5 stars! Thanks to Min Kim, I had a truly ... Read More

Full review text opened.

Google - Jun 10, 2026

(Translated by Google) I had a great experience at Genesis of Irvine thanks to Min Kim. From the moment he greeted me, he was friendly, professional, and very knowledgeable. He took the time to answer my questions, explain the vehicle clearly, and made the whole experience feel comfortable and pressure-free. Min was very helpful throughout the entire process and genuinely made a positive impression. I really appreciated his patience, attention to detail, and excellent customer service. I would definitely recommend asking for Min Kim if you are visiting Genesis of Irvine. 5 stars! Thanks to Min Kim, I had a truly wonderful experience at Genesis of Irvine. From the moment he first greeted me, he was kind and professional, and possessed extensive knowledge about the vehicle. He answered each of my questions with sincerity and explained the car in detail and in an easy-to-understand manner, making the entire experience feel very comfortable and stress-free. Min was very helpful throughout the process and left a genuinely positive impression. I am truly grateful for his patience, thoughtful consideration, and excellent customer service. If you visit Genesis of Irvine, I highly recommend asking for Min Kim. 5 stars! (Original) I had a great experience at Genesis of Irvine thanks to Min Kim. From the moment he greeted me, he was friendly, professional, and very knowledgeable. He took the time to answer my questions, explain the vehicle clearly, and made the whole experience feel comfortable and pressure-free. Min was very helpful throughout the entire process and genuinely made a positive impression. I really appreciated his patience, attention to detail, and excellent customer service. I would definitely recommend asking for Min Kim if you are visiting Genesis of Irvine. 5 stars! Min Kim님 덕분에 Genesis of Irvine에서 정말 좋은 경험을 했습니다. 처음 맞이해 주신 순간부터 친절하고 전문적이었으며, 차량에 대한 지식도 매우 풍부했습니다. 제 질문에 하나하나 성심껏 답변해 주시고, 차량에 대해서도 자세하고 이해하기 쉽게 설명해 주셔서 전체적인 경험이 매우 편안하고 부담 없이 느껴졌습니다. Min님은 과정 내내 매우 도움이 되었고, 진심으로 좋은 인상을 남겨 주셨습니다. 그의 인내심, 세심한 배려, 그리고 훌륭한 고객 서비스에 정말 감사드립니다. Genesis of Irvine에 방문하신다면 Min Kim님을 꼭 찾아보시길 추천드립니다. 별 5개입니다!

Scheduling and check in process were so fast and easy. Staff was really kind and helpful. Great job!!

Me and my 2 friends came to check out the lot. I liked this white GV80 Prestige. Karan helped us and showed us a car we really liked. Manager Alina was very supportive and friendly, she was great. I really recommend Karan he is a positive and relatable salesperson. Thank you KARAN.

Very great dealership to do business with. The parts manager Walter was able to price match a part. Great service with an advisor by the name Isaiah. They also have the best chocolate chip cookies for you in the state.

Horrible used car sales department

Beware- these are real scammers. I bought a car, got approval, signed the documents, and made a downpayment. They haven't given me the car for over a week and they haven't returned the downpayment. I am making a refund through the bank as a fraudulent payment.

We had the good fortune of having Aysha help us at Norm Reeves Genesis. She was fantastic. Really knowledgeable about the vehicle we test drove. Provided us with great information, patiently answered all of our questions (even some by text after we left), and was not a high-pressure sales person. If we decide to purchase this particular vehicle Aysha is the ONLY person we’ll buy from. It was an unusually pleasant experience at a car dealership.

Karan was super helpful, helped me and my daughter buying a Mercedes!

Great service from Isaiah in the Service Dept.

Vinny Nguyen was absolutely amazing as my Genesis service advisor! He was prompt, professional, and kept me informed every step of the way. The whole experience was smooth and stress-free thanks to him. Highly recommend working with Vinny if you want top-notch service!

On paper, the Genesis Powertrain Warranty looks good. REALITY: Our Engine Failed at 1195 miles. Genesis stated it was a Manufacturing Defect. They promised an immediate reimbursement. SIX-MONTHS Later we received reimbursement, At a >$10K LOSS Genesis is the most unethical Company I have met in my 68-yr lifetime. DO NOT TRUST THEIR WARRANTIES DO NOT TRUST THEIR QUALITY DO NOT TRUST THEIR RELIABILITY

We had a great experience purchasing a pre-owned car for my dad. We worked with Deno and Sami, and they were both professional, communicative, and easy to work with throughout the process. We flew in from out of town, and while we initially had a few concerns regarding the vehicle, they addressed and resolved everything before any paperwork was signed, which we really appreciated. The process felt transparent and low-pressure. Overall, it was a smooth and positive buying experience, and we would definitely recommend working with them.

All members at the service department are awesome every time I come for the maintenance here

I'd strongly recommend not buying a Genesis here until they fix their service department issues. To call this anything close to a luxury car brand is a joke. In the two years we've owned the car it's been towed to this dealership twice because the GV60 outright stopped functioning. They promise callbacks that never come, will repeatedly email you about recalls they have no parts for, will forget to reset the service indicator so your car will keep telling you it needs service, they'll hold onto your car far longer than promised. They sold us on ... Read More

Full review text opened.

Google - Jan 26, 2026

I'd strongly recommend not buying a Genesis here until they fix their service department issues. To call this anything close to a luxury car brand is a joke. In the two years we've owned the car it's been towed to this dealership twice because the GV60 outright stopped functioning. They promise callbacks that never come, will repeatedly email you about recalls they have no parts for, will forget to reset the service indicator so your car will keep telling you it needs service, they'll hold onto your car far longer than promised. They sold us on this idea of 'white glove luxury' and 'loaner cars' but in the two years we've owned this car, where they've had it for many days in a row, they've never had a loaner available. They grew too fast, promised too much, it's just a mess. This will be our first and only Genesis. Back to actual luxury brands we go the moment this lease is up. I'd encourage you to read other reviews, which I wish we'd done.

Had the pleasure of purchasing from this dealership, I did not purchase a Genesis but they still helped me out and got me a great deal on a great car Thank you to Aysha and the management for taking care of me would recommend

These five stars are for Karan! Our time with him at Genesis was personable and positive. He was easy to talk to, answered all of our questions (we had several) and didn’t mind tag teaming with his colleagues to help us. If you’re interested in Genesis, they have REALLY nice vehicles and you should ask for Karan when you go!

Colin P. was a very knowledgeable salesman, and helpful.

Read some of the more recent reviews and my experience was not the same. We had a dead battery and the only Genesis dealership in our county ran out of batteries. If you are unaware, the batteries for our GV70 can only be purchased from Genesis which is unfortunate, but I am writing about the great service we received from Jaclyn Fernandes in the service department. We were told by our local Genesis they didn't have any batteries and most likely it would be at least 8 days before they may get a battery to install into our car. Suffice ... Read More

Full review text opened.

Google - Dec 23, 2025

Read some of the more recent reviews and my experience was not the same. We had a dead battery and the only Genesis dealership in our county ran out of batteries. If you are unaware, the batteries for our GV70 can only be purchased from Genesis which is unfortunate, but I am writing about the great service we received from Jaclyn Fernandes in the service department. We were told by our local Genesis they didn't have any batteries and most likely it would be at least 8 days before they may get a battery to install into our car. Suffice to say we were not happy to hear they didn't have any batteries. Frantically we called around to Firestone, Costco and the AAA technician said we would need to contact Genesis. We called Genesis in Irvine and Jaclyn said we could bring our car to their facility that same day. After having the car jump started by AAA, we drove the Genesis located in Irvine and they immediately took our car and installed the battery and washed the car and vacuumed the interior. Since it was near lunchtime, they drove us to a nearby mall so we could get some food and they picked us up. We never received a link to leave any comments. I thought I would leave a review here due to the exceptional service we received and the prompt attention to a situation that would have left us without a functioning car for over a week. I guess not everyone's experience turned out as well as ours, but we are grateful for exceptional service we received. I don't leave many reviews, but thought this experience deserved to be posted. The battery wasn't cheap, but our original battery last a little over 4 years and now we know AAA, Firestore, Costco and everywhere else doesn't carry the battery for our GV70. Hopefully when we need another battery our local Genesis will do a better job of keeping an inventory of the batteries.

I’m happy to say that after a year to the day of not coming to this dealership and bringing up multiple issues to the general manager, that upon reading reviews I find all of the issues and problems with the service department that I had addressed and provided solutions for during our meeting are still happening at an alarming rate. It clearly is an issue with management and the lackadaisical attitude everyone has that causes so many problems and delays. Masters of kicking the can down the road and making sure the next guy deals with the problem.

Do not trust this dealership!! We purchased a used vehicle that was very faulty with extreme mechanical issues. We reached out to them for help when the vehicle needed a new engine. They only tried to sell us a new car. Then the vehicle needed a new transmission and they refused to work with us and help remedy the situation. Within 7 months of purchase the car is valued at nothing and all they want to do to help is sell me another car. Terrible!!

Sami share is a great sales person…very kind, very knowledgeable, no pressure of sales… he helped me choose the right car for me… thanks

No Markups (not sure if it applies to new vehicles). Bought a used 2020 Hyundai Palisade. Straight-forward negotiation. Sami was very professional, answered all our questions. Good service.

I was helped by Sami very polite and respectful! Was very helpful through the whole process and informative. Thanks to him I was able to purchase a car .Ask for Sami if you ever come to Genesis of Irvine.

Don’t try to communicated with them or visit the dealership. A sale person will put you on hold for long time and they do not have the ethic to assist you!!!

Sami was super helpful! The whole team was kind and accommodating. Positive experience pitching a car.

This was our third Genesis dealership we contacted on our quest to buy a new 2025 GV80 3.5 Prestige vehicle. This dealership was initially easy to deal with; however everything turned unacceptable when the salesperson and sales manager made a deal with us for the specific vehicle we wanted to purchase only to find that they didn't have the vehicle any longer. They were not managing their inventory as they should have. It only got worse as they called to offer other vehicles that they could obtain from other local Genesis dealerships only to find that they couldn't get them ... Read More

Full review text opened.

Google - Sep 25, 2025

This was our third Genesis dealership we contacted on our quest to buy a new 2025 GV80 3.5 Prestige vehicle. This dealership was initially easy to deal with; however everything turned unacceptable when the salesperson and sales manager made a deal with us for the specific vehicle we wanted to purchase only to find that they didn't have the vehicle any longer. They were not managing their inventory as they should have. It only got worse as they called to offer other vehicles that they could obtain from other local Genesis dealerships only to find that they couldn't get them either. Very frustrating waste of time. We ultimately found the specific vehicle we wanted to buy at Genesis of Corona. They provided honest and thoughtful services to help us through the buying process. Roman is an outstanding salesperson there. I recommend you avoid Genesis of Irvine and head over to Genesis of Corona.

I’ve owned a Genesis for about 8 years and always had great service when the Irvine location was part of Hyundai. Since Genesis split off, the service has gone downhill. Scheduling was frustrating—the staff didn’t seem to know the services, and the first appointment was days away. I was originally told no appointment was needed and that pick-up/drop-off and loaner cars were included, but those options are gone and no one informed me. At my appointment, they said a nearly new tire with a small nail “couldn’t be repaired,” but it was easily patched elsewhere. They ... Read More

Full review text opened.

Google - Sep 15, 2025

I’ve owned a Genesis for about 8 years and always had great service when the Irvine location was part of Hyundai. Since Genesis split off, the service has gone downhill. Scheduling was frustrating—the staff didn’t seem to know the services, and the first appointment was days away. I was originally told no appointment was needed and that pick-up/drop-off and loaner cars were included, but those options are gone and no one informed me. At my appointment, they said a nearly new tire with a small nail “couldn’t be repaired,” but it was easily patched elsewhere. They also lost my unique valve caps and only admitted it after checking video footage. For both of the last two services, they even forgot to reset the service light on the dashboard. Very disappointing compared to the excellent Hyundai-era service.

I’ve had the best experience buying a car in 60 years from Sami! He made the entire process so smooth and easygoing.

We bought a car from this dealership and after driving the car for a week or so I realized there were a lot of tools on this car that I still didn't know. I called the dealership and asked if someone could give me a tutorial of the vehicle. Jason Bueno drove all the way from Irvine and spent a significant 1 on 1 time with the car. I know so much more about the car now, Thank you Jason and Genesis!

If you have an electric Genesis, note that they only have a few technicians that can work on the cars at a time with zero loaner cars available. Terrible experience with a lack of communication. I asked for updates and have had to proactively call back for days to understand what’s happening with our car. I will not get another electric Genesis again.

My wife and I had a great experience buying a GV80. Sami was a great help, very knowledgeable, patient and very friendly. We test drove many vehicles over the weekend before settling on one Sunday evening. He never was put out of by the time we spent or all of the questions that we asked. Thanks, Sami! Lisa and Michael also worked with us to finalize the deal and were very helpful in structuring it to make us comfortable. I must say, everyone, evening those not working with us, we're so friendly and offered us drinks, snacks and were ... Read More

Full review text opened.

Google - Aug 11, 2025

My wife and I had a great experience buying a GV80. Sami was a great help, very knowledgeable, patient and very friendly. We test drove many vehicles over the weekend before settling on one Sunday evening. He never was put out of by the time we spent or all of the questions that we asked. Thanks, Sami! Lisa and Michael also worked with us to finalize the deal and were very helpful in structuring it to make us comfortable. I must say, everyone, evening those not working with us, we're so friendly and offered us drinks, snacks and were happy to answer any questions. Overall, this was a great experience and I highly recommend buying a Genesis from Norm Reeves in Irvine.

Sami Suarez was amazing from start to finish! He was attentive, and truly went the extra mile to make the process quick and easy. Thanks to their efficiency, I spent the least amount of time I’ve ever spent at a dealership and still got exactly what I wanted. Their professionalism and genuine care turned what’s usually a long, stressful day into an enjoyable and seamless experience. Highly recommend!

ATTENTION: You do not have to pay for the KARR Security & Protection if you don't want it. Overall, I had a good experience at this dealership when I bought a new car. I had the pleasure of working with Sam, his customer service is on point so I would give him 5 stars. Sam, when I get that IT position posted, I will reach out! Now, the reason for the 3 stars. I'm not interested in helping the dealership make more money off of me with the extra crap they want to sell. When making the deal, I said ... Read More

Full review text opened.

Google - Jul 27, 2025

ATTENTION: You do not have to pay for the KARR Security & Protection if you don't want it. Overall, I had a good experience at this dealership when I bought a new car. I had the pleasure of working with Sam, his customer service is on point so I would give him 5 stars. Sam, when I get that IT position posted, I will reach out! Now, the reason for the 3 stars. I'm not interested in helping the dealership make more money off of me with the extra crap they want to sell. When making the deal, I said no to everything. Now comes the sales manager that isn't happy but agrees to remove everything except the KARR Security. "It's already installed, it will cost more to remove it" he tells me. Right there, that is a LIE. They don't have to remove it, they can simply disable it or not activate it. I can't remember the original price he wanted to charge me for it but it got dropped to $895, which he said is at cost. Which is another lie. There's no way the dealership paid this much to have it installed. I eventually said okay only because they didn't lowball me on my trade. We get to the finance guy, Matt, who is nice, and I thought this part will be quick. It was getting late and we just wanted to go home. After saying no to everything except the KARR during the sales process, now my time is wasted on trying to sell me everything AGAIN. I get this is a part of the game, but my time is valuable, and I had already declined to buy the junk. Now I'm getting questions like "What do you not like about the GAP insurance?". This went on several times. Finally get to signing the paperwork, get my car, and get out. Now that I'm reviewing everything and trying to understand more about the KARR Security & Protection that I paid $895 for. I notice that there is an option to simply not active the security system and deactivate protection. And that it is NOT A REQUIREMENT for the purchase of the vehicle. This was not explained to me at all during sales or finance. Conveniently skipped over. Look, why lie to get $895 out of me? Now that you are being called out for it publicly, you will certainly lose more than that because now more people will be informed and not fall for the misinformation. If you were upfront about this, and just taken it off like I requested, this would have been a 5 star review. Was the $895 really worth it?

I just recently purchased my first genesis and I ended up coming across Sami. The buying process was good and smoothn but he did misguide me with false numbers on a different model.

⭐️⭐️⭐️⭐️⭐️ Had an awesome experience at Genesis Irvine! Jaclyn Fernandes was my service advisor and she was absolutely fantastic—super helpful, communicative, and clearly knows her stuff. She made the whole warranty repair process for my AC system smooth and stress-free, even setting me up with a loaner while my car was in the shop. Total lifesaver! Also had a great chat with Sam from sales about the upcoming GV80 Coupe Black Series—can’t wait to get on that pre-order list! Big thanks to the team for the top-notch service! ✔️

Just got off the phone with Eddie and we were asking some questions about a 2015 Genesis. He was absolutely fantastic. Service director should hook him up with a raise or a commission bump!!!

Sami helped my wife and I find the right car, he was a great help and patient throughout the entire process! If you’re looking for great service ask for Sami when you visit.

Had a great experience being helped by Sami! He made the process of getting my car so smooth, I really appreciate his help and patience. Micheal in the finance department was also a pleasure!

We visited Geneisis today and were delighted to be greeted by Sammy. An amazing young man who helped us get the perfect deal for our G70 3.3T! He was so sweet, respectful, and helped us understand our needs. Next time you visit Norma Reeves Genesis, make sure to speak to Sammy!

I love this place, everyone is friendly and my salesperson Sam (Amin) was very knowledgeable about the car I purchased. He took care of my every need until I drove off the lot and he followed up with a courtesy text. I have purchased two cars from this place. That’s how satisfied I am with their service.

I couldn’t have asked for a better experience buying a car from Sami. He listened to what I wanted, he was friendly, efficient, answered all of my questions. I am so pleased with my new car. Thanks Sami

We had a great experience working with Sami. He was professional, courteous, and very knowledgeable throughout the entire process. He made everything smooth and stress-free—highly recommend working with him!

Isidora, and Ellisa were a pleasure to work with. They were very accommodating, and transparent during the process. Happy with my experience!

Firt time Genesis customer and so far very happy with Genesis of Irvine. Erica was a pleasant, sales rep and was very helpful without being pushy in the least. I’ve had the opportunity to use service and Jackie has been an excellent advisor with good follow through and consistent communication. All in all happy with our 2023 GV70 and service that has been provided.

The moment we parked and walked towards the dealership, Sami had already come outside of the dealership and greeted us at the lot. No other dealership has ever welcomed us like that. During the test drive, he was incredibly patient, answered all of our questions, and never pressured us. The manager is also super friendly and explained any additional questions we had with no pressure to sell. Highly recommend!

Professional, accurate, focused, super friendly, by the entire staff . Great place to buy a Genesis

They have a great service department. Eddie in service went above and beyond. Thank you so much, genesis of irvine

I had a great experience working with Isidora! She helped me sell my car and get my loan paid off. There was a bit of a delay, but she jumped in right away, fixed the issue, and kept everything moving smoothly. Super friendly, professional, and made the whole process easy. Highly recommend!

Had a great experience test driving the g80 and gv70 with Tim and sam....they allowed me the time and the luxury of enhancing my product knowledge as well as being kind and patient. It's important to work with the right people as is the case with any dealership, they are both exemplary. Got a great insight into Genesis cars, they are fantastic products I am considering purchasing when the time is right. Looks like the service department however, really needs to step up their game, as that can destroy any and all positive experiences one has with the ... Read More

Full review text opened.

Google - Jun 7, 2025

Had a great experience test driving the g80 and gv70 with Tim and sam....they allowed me the time and the luxury of enhancing my product knowledge as well as being kind and patient. It's important to work with the right people as is the case with any dealership, they are both exemplary. Got a great insight into Genesis cars, they are fantastic products I am considering purchasing when the time is right. Looks like the service department however, really needs to step up their game, as that can destroy any and all positive experiences one has with the hardworking sales folks....time to address the multiple complaints I see here in customer after sales service reviews

5⭐️What a different experience at this Irvine location versus corona or Ontario. Irvine was Way more helpful. Straightforward. And understanding of the customer wants. So I Purchased a gv80 with JASON. And he was phenomenal. Super extra patient (and I’m super needy /picky with 200 questions) always delivered information thoroughly. Very respectful. And his colleagues also were always making sure I was ok if I needed a drink while I wait. And stayed til the late late night getting it all handled. Just a different experience and glad I went here. Jason is still attentive with my needs or questions ... Read More

Full review text opened.

Google - Jun 6, 2025

5⭐️What a different experience at this Irvine location versus corona or Ontario. Irvine was Way more helpful. Straightforward. And understanding of the customer wants. So I Purchased a gv80 with JASON. And he was phenomenal. Super extra patient (and I’m super needy /picky with 200 questions) always delivered information thoroughly. Very respectful. And his colleagues also were always making sure I was ok if I needed a drink while I wait. And stayed til the late late night getting it all handled. Just a different experience and glad I went here. Jason is still attentive with my needs or questions I have. Definitely recommend this place. And ask for Jason B! (They Just need a building remodel) 😉

My check engine light came on. I was able to make a same day appointment to drop off my car. I had Eddie as my service advisor. He was a gem to work with. He was very communicative and let me know the step to every process. Thank you Eddie for making it so easy!

Do not buy your vehicle from this dealership. They have very terrible sales tactics and are very shady in their practices. On top of that, when you try to purchase a vehicle from them they install over 2k in options which they say are not removable from the vehicle. Even worse the way they show you the pricing of the vehicle, they make it sound like your trade in is somehow making the pricing of the car reasonable without taking anything off the actual price of the car. They will push a bunch of warranties on top to inflate and ... Read More

Full review text opened.

Google - May 27, 2025

Do not buy your vehicle from this dealership. They have very terrible sales tactics and are very shady in their practices. On top of that, when you try to purchase a vehicle from them they install over 2k in options which they say are not removable from the vehicle. Even worse the way they show you the pricing of the vehicle, they make it sound like your trade in is somehow making the pricing of the car reasonable without taking anything off the actual price of the car. They will push a bunch of warranties on top to inflate and increase their profit margin. Please save yourself and purchase your Genesis from any other dealer.

👎

Worst service appointment I’ve ever had. Something happened with the drain plug (apparently it “failed”), so I unknowingly drove several miles without realizing the oil was empty (until the oil pressure light came on). They called as I was driving away but I didn’t get a chance to check my phone until parked. The service advisor, Isaiah, told me they’ll fill up the tank as a courtesy and they forgot to do that as well. I will probably never be returning and I’m going to have another more competent dealership thoroughly inspect the engine for damage. ... Read More

Full review text opened.

Google - May 20, 2025

Worst service appointment I’ve ever had. Something happened with the drain plug (apparently it “failed”), so I unknowingly drove several miles without realizing the oil was empty (until the oil pressure light came on). They called as I was driving away but I didn’t get a chance to check my phone until parked. The service advisor, Isaiah, told me they’ll fill up the tank as a courtesy and they forgot to do that as well. I will probably never be returning and I’m going to have another more competent dealership thoroughly inspect the engine for damage. Unbelievable. The irony is, because I’m at my last free maintenance, they let me know the normal cost for an oil change and filter change is $300. $300 service and yet this happens? Do not trust these people with your expensive vehicles.

This review is not to educate the sales team of this store, but rather to caution potential buyers. My husband was interested in one of the used cars on their lot. We drove up hoping to test drive the car. We were met with a salesman, who was at first nothing but friendly and informative. After some light discussion, salesman was insistent on making us reach an agreement, particularly in heavily recommending their warranty package (Ethos AG). It quickly became clear that there was commission involved with the Ethos packages. During this conversation, both salesmen we spoke to claimed to ... Read More

Full review text opened.

Google - May 1, 2025

This review is not to educate the sales team of this store, but rather to caution potential buyers. My husband was interested in one of the used cars on their lot. We drove up hoping to test drive the car. We were met with a salesman, who was at first nothing but friendly and informative. After some light discussion, salesman was insistent on making us reach an agreement, particularly in heavily recommending their warranty package (Ethos AG). It quickly became clear that there was commission involved with the Ethos packages. During this conversation, both salesmen we spoke to claimed to not know anything about the particular car because they don’t sell that particular brand typically. I would expect more effort to learn about the cars on the lot, but they evidently did not. They returned to discussing the magic of Ethos. I asked to review the Ethos contract (apparently no one ever asks for the contract prior to signing–everyone was very surprised we asked) which mentioned terms that they conveniently left out. That was a hard NO onward. After some tense back-and-forth, we told salesman we’d think it over and left. Eventually, we said we were interested in the car (sans Ethos) and schedule the PPI. Salesman wanted us to come in sign the papers before the PPI. We declined and scheduled the meeting for a later time. Well, my husband goes in, meets with a new salesman, and discovers/reviews some issues with the PPI, but they tell him they will correct it after signing. Eventually, he signs (everything rushed and nothing explained). After we’ve called multiple times to ask for an update on the repairs, they say the damage was more than expected and they will have to replace the entire bumper. They gave us the option to back out or wait for repairs, but no one had any idea how long that would take. We chose to back out—and had a much better experience purchasing a car elsewhere.

Not the best trust me ..

Continued: Update from My Previous Review Stay Away – Classic Blame Game & Ghosting After the Sale After buying a 2019 Corvette from Genesis of Irvine, I experienced what can only be described as textbook bad customer service. When I raised legitimate concerns about a cracked windshield and paint issues—backed by time-stamped photos from the shipping company taken directly in their lot before the car was moved—they still had the audacity to say: "You yourself had it inspected at Simpson Chevrolet and were satisfied... there were no cracks or stars in the windshield... damages could happen during transportation..." ... Read More

Full review text opened.

Google - Apr 15, 2025

Continued: Update from My Previous Review Stay Away – Classic Blame Game & Ghosting After the Sale After buying a 2019 Corvette from Genesis of Irvine, I experienced what can only be described as textbook bad customer service. When I raised legitimate concerns about a cracked windshield and paint issues—backed by time-stamped photos from the shipping company taken directly in their lot before the car was moved—they still had the audacity to say: "You yourself had it inspected at Simpson Chevrolet and were satisfied... there were no cracks or stars in the windshield... damages could happen during transportation..." Let’s get one thing straight: I had the car mechanically inspected at Simpson Chevrolet to make sure there were no engine or performance issues—not to evaluate paint chips or a cracked windshield. The physical condition was never part of that inspection. Even with clear visual proof showing the damage before transport, they tried to shift blame and give me lectures on how “minor scratches should just be touched up with factory paint” and not to repaint because it would affect the CarFax. Then, when the truth didn’t suit them, they ghosted me completely. Special thanks to Gala and Tammy for setting the gold standard in how not to treat customers. If you're thinking of buying from Genesis of Irvine—don’t. Once the sale is done, they disappear. Major red flag. Avoid this dealership at all costs.

(Translated by Google) Nightmare repair service experience, shirking and shifting responsibility, repairing a tire took more than four months, refusing to lend me a car, more than four months, I borrowed the same model car, I spent a lot of money, yesterday the CA genesis head office called me and said they could only pay me a $500 shopping card. I will never buy a Hyundai genesis car again in my life!저는 일생동안 현대 제네시스 자동차 거절합니다! I refuse to ever buy a Hyundai car again in my life! nightmare experience, the license plate was removed and I was questioned why they were bored to remove ... Read More

Full review text opened.

Google - Apr 10, 2025

(Translated by Google) Nightmare repair service experience, shirking and shifting responsibility, repairing a tire took more than four months, refusing to lend me a car, more than four months, I borrowed the same model car, I spent a lot of money, yesterday the CA genesis head office called me and said they could only pay me a $500 shopping card. I will never buy a Hyundai genesis car again in my life!저는 일생동안 현대 제네시스 자동차 거절합니다! I refuse to ever buy a Hyundai car again in my life! nightmare experience, the license plate was removed and I was questioned why they were bored to remove my license plate? The problem was not found and repaired once, the repair was done twice, and I contacted the insurance company slowly twice, and then applied for parts, some parts had to be mailed from Korea... I took a photo of the car and later found them and installed them for me, and the missing new tire valve cover was also covered for me! The long repair process, when I called the head office to inquire, a Korean man of the same nationality as me yelled at me rudely and hung up the phone, which made me feel shocked and mentally traumatized. The head office should have a recording of the call, and I really want to get this recording to the world. Supplementing the previous ones that I accidentally deleted just now. 부주의로 삭제된 부분 보충합니다. 4/10/2025 I will continue to detail everything I experienced at the Irvine Service Center. I referred several people to them to buy vehicles. When my tire needed repair, I sent my car in December last year 2024. and I still haven't received my car. I spent a lot of money on renting a car. difficult to install, who would take off your license plate for no reason! Although they later found my license plate in a corner through the image from a few months ago. I still haven't received my car. In the middle, I was told that it was repaired, but the new tire did not have a valve cover, the license plate was also removed, and there was noise. I and the insurance company have paid them about 13,000 US dollars, but it was not repaired in one go. I sent it back to wait, applied for insurance, and applied for parts after approval. Repairs, they blamed the insurance company and did not mention their own negligence. Today is April 10th, more than four months, and the person who answered my phone at the head office shouted at me and told me: Do you know? It takes 6 weeks for the parts to be delivered from Korea! He hung up the phone before I could say anything! Although people from Hyundai Motor headquarters and other headquarters called me to apologize last month, they didn't say how to compensate me for the four-month rental fee! I was mentally hit hard! I have been paying attention to how this matter will be handled. 현대자동차 제네시스 서비스를 받으면서 너무 큰 상처와 충격을 받았습니다.차 본체 문제가 아니라는 점을 강조하면서 타이어 한개에 연관된 문제를 수리하는데 4개월 넘게 걸렸읍니다.제네시스 본사에서 전화 받은 한국남자는 저한테 큰소리치고 무례하게 저를 부속품이 울산에서 오는데 3-4주 걸리는걸 모르냐고 무식쟁이로 몰아가고 일방적으로 전화를 끊었습니다. I introduced Hyundai cars to many of my patients, friends, golf group friends, and many people bought them. But the experience I had with their repair service was so traumatizing! Everything is shifted to the insurance company. They don't actively contact them, and even when you finally do, you have to apply for parts! Some parts are in Korea—this is what the man who answered the phone at headquarters yelled at me to tell me! Every time I go to see my car, it's been sitting there exposed to the sun for months, unattended—it's heartbreaking! I usually keep my car in the garage and under the carport after work. The service from the Hyundai Genesis Irvine service center in Korea, which cost me $70,000, is simply appalling! Although the staff at the front desk speak politely every time I ask a question, I don't expect much improvement in the actual service. I'm already very hurt! You can't find my visitor record to your store? I've been there more than ten times, but there's no apology and I can't find my visit history? (Original) Nightmare repair service experience, shirking and shifting responsibility, repairing a tire took more than four months, refusing to lend me a car, more than four months, I borrowed the same model car, I spent a lot of money, yesterday the CA genesis head office called me and said they could only pay me a $500 shopping card. I will never buy a Hyundai genesis car again in my life !저는 일생동안 현대 제네시스 자동차 거절합니다!我拒绝我的一生永远不再买现代汽车！ nightmare experience, the license plate was removed and I was questioned why they were bored to remove my license plate? The problem was not found and repaired once, the repair was done twice, and I contacted the insurance company slowly twice, and then applied for parts, some parts had to be mailed from Korea... I took a photo of the car and later found them and installed them for me, and the missing new tire valve cover was also covered for me! The long repair process, when I called the head office to inquire, a Korean man of the same nationality as me yelled at me rudely and hung up the phone, which made me feel shocked and mentally traumatized. The head office should have a recording of the call, and I really want to get this recording to the world. 补充刚才被我不小心删掉的以前的。부주의로 삭제된 부분 보충합니다. 4/10/2025 I will continue to detail everything I experienced at the Irvine Service Center. I referred several people to them to buy vehicles. When my tire needed repair, I sent my car in December last year 2024. and I still haven't received my car. I spent a lot of money on renting a car. I am now waiting for them to deal with this matter. There have been many episodes in the middle. They even took off my license plate and questioned me that I didn't have a front license plate in the first place. It was so difficult to install, who would take off your license plate for no reason! Although they later found my license plate in a corner through the image from a few months ago. I still haven't received my car. In the middle, I was told that it was repaired, but the new tire did not have a valve cover, the license plate was also removed, and there was noise. I and the insurance company have paid them about 13,000 US dollars, but it was not repaired in one go. I sent it back to wait, applied for insurance, and applied for parts after approval. Repairs, they blamed the insurance company and did not mention their own negligence. Today is April 10th, more than four months, and the person who answered my phone at the head office shouted at me and told me: Do you know? It takes 6 weeks for the parts to be delivered from Korea! He hung up the phone before I could say anything! Although people from Hyundai Motor headquarters and other headquarters called me to apologize last month, they didn't say how to compensate me for the four-month rental fee! I was mentally hit hard! I have been paying attention to how this matter will be handled. 현대자동차 제네시스 서비스를 받으면서 너무 큰 상처와 충격을 받았습니다.차 본체 문제가 아니라는 점을 강조하면서 타이어 한개에 연관된 문제를 수리하는데 4개월 넘게 걸렸읍니다.제네시스 본사에서 전화 받은 한국남자는 저한테 큰소리치고 무례하게 저를 부속품이 울산에서 오는데 3-4주 걸리는걸 모르냐고 무식쟁이로 몰아가고 일방적으로 전화를 끊었습니다.我给我的患者和朋友，高尔夫群友等好多人介绍了现代车和不少人购买了。但是我所经历的他们的维修服务经历让我太受创伤了！全部转嫁到保险公司，不积极跟保险公司联络等，好不容易联络上，然后再去申请零部件！有的零部件在韩国，这是总公司接电话的男的跟我吼叫告诉我的！每次去看我的汽车被太阳暴晒几个月放置在那里没人管非常心痛！因为平时我都是把汽车放在车库里，上班之后放在车棚下。花了7万美金买的韩国现代Genesis汽车尔湾服务中心的服务简直让人触目惊心！虽然每次去询问在前台的人员温柔地跟你讲话，但是实际上的本质会有多少改善和提高，我不期待！我已经很受伤了！ You can't find my visitor Record to your store? I've been there more than ten times, but there's no apology and can't find my visit history?

This is the closest Genesis dealership in South Orange County. HOWEVER, after I went here to purchase a GV80 coupe I realized this location does bad business. Their original lease offer for the vehicle was double the national offer available on the genesis.com website! I had to go out of my way and travel an hour each direction to purchase the GV80 coupe at the national lease offer price from the Genesis dealership in Cerritos....which is literally owned by Norm Reeves, the same organization that owns the Irvine location... All in all, be very aware of the pricing ... Read More

Full review text opened.

Google - Mar 29, 2025

This is the closest Genesis dealership in South Orange County. HOWEVER, after I went here to purchase a GV80 coupe I realized this location does bad business. Their original lease offer for the vehicle was double the national offer available on the genesis.com website! I had to go out of my way and travel an hour each direction to purchase the GV80 coupe at the national lease offer price from the Genesis dealership in Cerritos....which is literally owned by Norm Reeves, the same organization that owns the Irvine location... All in all, be very aware of the pricing you receive at Norm Reeves Genesis in Irvine! Again the original offer they showed me was DOUBLE what I ended up paying for the lease! I hope this message helps you save your hard earned money and protects you against bad business practices. Cheers,

Prior to dropping my Genesis off for an oil change on Friday, my engine light came on. Service folks told me I needed new spark plugs and a flush of the system. OK. However I'll need to leave my car at the dealership, potentially overnight. Monday morning I am notified of my car being ready for pick up. $2,200. OK. If the vehicle needed new spark plugs and the flush, I need to care for my (now out of warranty) car. Tuesday morning (today) low and behold, the engine light came back on. Thank God money grows on trees, nowadays.

Disappointing Experience - Avoid This Dealership My experience with this dealership has been nothing short of frustrating. From the lack of transparency about the car's condition to the mishandling of the Title paperwork, they have failed at every step. Despite repeatedly requesting clear HD photos of the vehicle, they sent low-quality images that didn’t reveal key issues. Upon delivery, I discovered paint chips, a misaligned bumper with a visible gap, and a chipped windshield — none of which were disclosed. The dealership, particularly Julian and Kyle, repeatedly failed to provide clear information about the Title. They claimed the Title ... Read More

Full review text opened.

Google - Mar 11, 2025

Disappointing Experience - Avoid This Dealership My experience with this dealership has been nothing short of frustrating. From the lack of transparency about the car's condition to the mishandling of the Title paperwork, they have failed at every step. Despite repeatedly requesting clear HD photos of the vehicle, they sent low-quality images that didn’t reveal key issues. Upon delivery, I discovered paint chips, a misaligned bumper with a visible gap, and a chipped windshield — none of which were disclosed. The dealership, particularly Julian and Kyle, repeatedly failed to provide clear information about the Title. They claimed the Title would be shipped alongside the car with a tracking number, but it never arrived. After several follow-ups, I learned that the bank received an electronic copy instead of the promised hard copy, revealing just how disorganized this dealership is. To add to the disappointment, the car shipping company — which charged $1,200 just to transport the vehicle — managed to capture clear HD photos better than a dealership trying to sell a high-value car. That’s simply unacceptable and speaks volumes about their lack of professionalism. To make matters worse, their solution for the paint issues was to offer me a $30 touch-up paint bottle — an insult considering the undisclosed damage. Rather than taking responsibility, they tried to justify it by saying “used cars come with imperfections,” while subtly reminding me that California laws prevent car returns after purchase. This dealership’s shady practices and lack of accountability make it clear they prioritize sales over customer satisfaction. I strongly advise others to take their business elsewhere — I certainly will be filing a complaint with the BBB.

Highly recommend working with Jason if you decide to visit this dealership.. we truly appreciated his transparency and honesty. He was so easy to work with and really took the time to make sure we were well taken care of. He’s not your typical salesman in the sense that he’s not pushy and makes sure your needs and concerns are all addressed. He has background in service so it was really nice to get his input in terms of car maintenance etc. *update* I had to schedule an appointment for maintenance due to a recall letter I received. ... Read More

Full review text opened.

Google - Feb 26, 2025

Highly recommend working with Jason if you decide to visit this dealership.. we truly appreciated his transparency and honesty. He was so easy to work with and really took the time to make sure we were well taken care of. He’s not your typical salesman in the sense that he’s not pushy and makes sure your needs and concerns are all addressed. He has background in service so it was really nice to get his input in terms of car maintenance etc. *update* I had to schedule an appointment for maintenance due to a recall letter I received. The first girl I talked to asked if I wanted valet service or need a rental. I asked how long it might take, she suggests it may take all day so I asked either valet or rental, but I’m only available on a certain day. She said she’d have someone call me back to schedule… no one ever called me. I called back and spoke to another girl, and she set me up with an appointment. She confirmed my address and phone for valet service. Since then, I’ve been getting text and email reminders and they all seem to show that I’m dropping the car off myself. Turns out she scheduled me for drop off, not valet. This is my first maintenance after only having the car for a few months.. if there’s this much miscommunication over a simple appointment scheduling then I can only imagine how the rest of the service will be like. *second update* Valet got here an hour late. Called 30min in since I never got updates.. turned out they were texting my brother whose number is 1 digit off from mine. Called twice about this cause it kept happening, both Erica and Yvonne told me that’s not possible they only have my number in the system.. had zero empathy my name, address and car was being sent out to what could have been a total stranger and did nothing to try and rectify it. Tried to tell them the issue’s coming from the third party valet service not the parts/service dept.. they clearly didn’t understand or care. Yvonne instead just tried to talk over me.. no sense in having a conversation with someone that doesn’t want to listen And for Genesis.. I emailed Oscar like you said, he asked me to call, which I did, and I never heard back. I’ll probably just go to another dealership after this, thanks

Lack of knowledge in service department, lack of customer service and communication, loaner waiting time is over a month or two, Once your car is there for an issue, you have to keep calling and calling until someone responds to you and explaining why it’s over a week and your car hasn’t been diagnosed yet! Unfortunately I had to take my car there twice for sensor issues and screen troubleshooting and both times they didn’t fix it. Basically my car was sitting there for a week and they didn’t have time to figure it out. I ... Read More

Full review text opened.

Google - Feb 12, 2025

Lack of knowledge in service department, lack of customer service and communication, loaner waiting time is over a month or two, Once your car is there for an issue, you have to keep calling and calling until someone responds to you and explaining why it’s over a week and your car hasn’t been diagnosed yet! Unfortunately I had to take my car there twice for sensor issues and screen troubleshooting and both times they didn’t fix it. Basically my car was sitting there for a week and they didn’t have time to figure it out. I don’t recommend taking your car there for services.

Fail, fail, fail! Their service is extremely bad. I have been back and forth for 6 months with failing suspension parts and they can't seem to figure out the full solution. My car is over 5 years old with only 24,000 miles on it. Went in about 3 weeks ago for a test drive with a tech and was able to recreate the issue... Three weeks later no call back with a plan or solution. Completely ignored and the 5 year warranty has ended. Even had Genesis warranty services try to follow with them and they ignored corporate as well. Goes to show how ... Read More

Full review text opened.

Google - Feb 11, 2025

Fail, fail, fail! Their service is extremely bad. I have been back and forth for 6 months with failing suspension parts and they can't seem to figure out the full solution. My car is over 5 years old with only 24,000 miles on it. Went in about 3 weeks ago for a test drive with a tech and was able to recreate the issue... Three weeks later no call back with a plan or solution. Completely ignored and the 5 year warranty has ended. Even had Genesis warranty services try to follow with them and they ignored corporate as well. Goes to show how incompetent and carefree their service is. I have shown them respect by being patient after having to visit so many times and all they can do is make excuses and empty promises.

Don’t come here unless you want to get royally screwed. They added 6-8K worth of add ons. Then after I asked them to remove all add ons, they came back with just a few add ons included. Also offered 10K under for my trade in. They play games here and are in it for the money. Don’t waste your time. I left with a brand new car the same day at another non genesis dealer and got top market value 12K over what genesis offered on my trade in.

We recently visited the dealership to purchase a vehicle and were greeted by Jay, a friendly and helpful sales representative. However, our experience was marred by a rude and aggressive manager, a brunette woman, who yelled at us to move out of her way without apology. We were shocked by her behavior, especially considering her position. Fortunately, Alex, another sales representative, was extremely helpful and attentive. We were interested in two vehicles, but the same woman interrupted our conversation with Jay and Alex again, without even saying "excuse me." This was the final straw, and we decided to ... Read More

Full review text opened.

Google - Oct 15, 2024

We recently visited the dealership to purchase a vehicle and were greeted by Jay, a friendly and helpful sales representative. However, our experience was marred by a rude and aggressive manager, a brunette woman, who yelled at us to move out of her way without apology. We were shocked by her behavior, especially considering her position. Fortunately, Alex, another sales representative, was extremely helpful and attentive. We were interested in two vehicles, but the same woman interrupted our conversation with Jay and Alex again, without even saying "excuse me." This was the final straw, and we decided to explore other options. We asked Alex to run the numbers and would get back to us within 30 minutes, but hours passed without a response. We sent a follow-up text, but still haven't received any information. This lack of follow-through solidified our decision to look elsewhere. Ultimately, we purchased an Audi, and considering the ratings above, we're confident we made the right choice. The poor customer service and unprofessional behavior from this “manager” left a lasting impression, raising concerns about their service department's quality.

Genesis brand, Hyundai service. Horrible service and availability. loner cars not available for another month and a half. Need the windshield changed and they don't have it in stock. First order after 2 months, arrived damaged. I was told they will re-order it. ETA unknown. Staff are very rude. Spoke to Ashley in service department and requested her supervisor to call me back. When I asked her for when should I expect a call back I was told " whenever they are available". I never received this type of treatment from Lexus, Mercedes or any other premium brands. Buy ... Read More

Full review text opened.

Google - Sep 6, 2024

Genesis brand, Hyundai service. Horrible service and availability. loner cars not available for another month and a half. Need the windshield changed and they don't have it in stock. First order after 2 months, arrived damaged. I was told they will re-order it. ETA unknown. Staff are very rude. Spoke to Ashley in service department and requested her supervisor to call me back. When I asked her for when should I expect a call back I was told " whenever they are available". I never received this type of treatment from Lexus, Mercedes or any other premium brands. Buy one of this cars at your own risk or be prepared for all the headaches that comes with one.

Lack of organization, empty promises, infinite excuses, revolving door of different agents working the same deal, intentional ignoring, understaffed. Their CRM software is likely a restaurant menu and crayons. We showed up with full purchase price in CASH and they still wanted to run a hard credit check on us! What?!? Cash is no good anymore?! They requested that we go WITH them to the bank, deposit our cash, and “watch us take it out” so that they know it’s legit. The sales rep drove us there and didn’t even come inside with us. They claimed to have “... Read More

Full review text opened.

Google - Aug 31, 2024

Lack of organization, empty promises, infinite excuses, revolving door of different agents working the same deal, intentional ignoring, understaffed. Their CRM software is likely a restaurant menu and crayons. We showed up with full purchase price in CASH and they still wanted to run a hard credit check on us! What?!? Cash is no good anymore?! They requested that we go WITH them to the bank, deposit our cash, and “watch us take it out” so that they know it’s legit. The sales rep drove us there and didn’t even come inside with us. They claimed to have “safety standards” with the tire tread, but only replaced 2/4 tires after admitting that they all need to be replaced. The rear brakes were at minimum 4mm after getting a third party inspection. They tried to upsell us 33% of the vehicle listing price with unwanted extras including extended warranty, paint protection, and security subscriptions. The employees are just doing what they’re told to do and are probably stressed out from being overworked. The upper management here is the quintessence of why the general public passionately despises dealerships.

Google should let me give 0 star. 1 star is too much for them. I was trying to make service appointment on the phone and was told that loaner car will be available 34 days later. Do they have only 1 loaner car available for customer? I strongly suggest they need to close the dealer or sell it to someone else who can operate better. Genesis is targeting premium brand. Learn customer service from Fletcher Johns Mercedes.